“Work is a mess” encourages us to first recognize that we can never have a completely neat relationship with our livelihood. Treating work’s messiness as if it were a mistake or liability only creates further unnecessary distress and resentment. By developing the attitude that work is a mess, we can learn to relax and be curious about the surprises and interruptions. By engaging the messiness of work directly — appreciating both the advantages and disadvantages — we become fully equipped to engage such events in all their variations. We have the ingenuity, good humor, and curiosity to adapt and innovate — to be victorious, no matter what the circumstances.

Michael Carroll.