Softness means opening to what is there, relaxing into it. At such a time try this mantra: “It’s ok. Whatever it is, it’s ok. Let me feel it” . That is the softening of the mind. You can open to your experience with a sense of allowing, and simply be with whatever predominates: a pain, a thought, an emotion, anything.
Softening the mind involves two steps. Firstly, become mindfully aware of whatever is most predominant. That is the core guideline for all insight meditation: so the first step is just to see, to open. For the second step, notice how you are relating to whatever arises. Often we can be with an arising appearance but in a reactive way. If we like it we tend to hold on to it, we become attached. If we do not like it because it is painful in any way, we tend to contract, to push away out of fear, irritation or annoyance. The easiest way to relax is to stop trying to make things different. Rather than try to create another space, simply allow space for whatever is going on.
Joseph Goldstein, Insight Meditation



Crises come at critical points in our lives. Usually they make it painfully obvious that the previous world view or attitudes of consciousness are inadequate to encompass the new situation. Accordingly, the crisis requires the development of new attitudes, however disdainful the ego may be. Often these crises are tied to the exhaustion of the dominant attitudes of consciousness and are indications that neglected portions of the psyche need to be brought into play. Any crisis bring the limitations of conscious life to the surface and reveals the need for enlargement….The meaning of crisis for us all [is] the invitation to sort and sift, to discern, to move to enlargement, to outgrow the sundry comforts of the old vision of self and world