It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humour, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.
Dr. Haim G. Ginott, 1922 – 1973, School teacher, Child psychologist and psychotherapist, Teacher and Child: A Book for Parents and Teachers.
Sometimes falsely attributed to Goethe. Thanks to Kim for pointing this out.